Below you will find links to information and forms commonly requested by faculty, staff and departments to manage their telecommunications billing and services.

Interdepartmental Communications Requests (ICR)

Telecommunications and network services are ordered from NI&S by authorized users submitting an Interdepartmental Communications Request (ICR) using COLA.  

For access and authorization to use the ICR tool, please submit the COLA ICR authorization form (PDF) to NI&S Customer Service, campus mail code 0506.

Web Access to Departmental Billing Statements

Your departmental telecommunications invoice is available for review online by authorized individuals via our COLA Customer Portal.  

Invoices are typically available by the fifth day of each month. It is recommended that a printed copy be initialed by the reviewer and retained for future audits.

To request access to departmental billing statements, please complete the Invoice Access Request Form (PDF) and and email a signed copy to cnsar@vt.edu or fax to 540-231-4114.

Questions? Email cnsar@vt.edu or call NI&S Accounts Receivable at 540-231-6460.

Banner Fund Changes

All Banner Fund changes must be submitted by the last business day of the month. This will ensure efficient and timely billing to your department. Requests received on the first of the month or later will not be effective until the following billing period. Requests made by month's end will be effective the first of the following month.

Banner Fund Change Form (PDF)

Please email a signed copy to cnsar@vt.edu or fax to 540-231-4114. 

Questions? Email cnsar@vt.edu or call NI&S Accounts Receivable at 540-231-6460

 

We Can Help!

Technical Support

  4Help online
  (540) 231-4357

Accounts and Billing

  cnsar@vt.edu
  (540) 231-6460