• UC Voice (IP) - The standard telephone service at Virginia Tech delivers voice communications over the data network using Voice over IP (VoIP) technologies. Features include 5-digit calling to users on the VT system, CallerID, Call Waiting, multi-party/ad-hoc conferencing, unlimited direct-dialed domestic long-distance, unified messaging service,  mobility service.
  • Digital - Digital voice service provides enhanced availability in the event of network outages, but offers a reduced feature set compared to UC Voice service. Offers full-featured, highly reliable, enterprise-grade communications suitable for use in offices, conference rooms, and common areas.
  • Analog - basic telephone service suitable for use in offices and conference rooms. Analog service is also utilized to support elevator phones, emergency blue-light telephones, fax machines, existing conference phones, and modems.  On-campus residential students may choose to subscribe to an analog telephone voice service.
  • Cellular - NI&S offers cellular voice, data, and mobile broadband subscriptions and equipment utilizing VITA and GSA contracts for discounted rates and special deals from a variety of providers.

Training

NI&S has developed self-study training guides to Unified Communications services, including desktop telephones, mobility & softphones, headsets, and button modules.

Voicemail and Unified Messaging

Setup and options for your voicemail, including Unified Messaging which provides users with the capability to receive and manage voicemail messages using email services.

Mobility

The Unified Communications Mobility Package allows the use of a smartphone as though it was part of the Virginia Tech telephone network.

UC Devices and Accessories

Information about telephone equipment available through NI&S.

Customer Support

Our Customer Services team is here to help you provision the telecommunications services you need.

Call (540) 231-6460 or send an email to cssnis@vt.edu