1. Press the message button (envelope icon) to access voicemail
  2. To access voicemail when away from your phone, dial 540-231-1000 (Northern Virginia Center users: 703-538-3040) and then press the # key; you will be asked for your extension and then password
  3. You should have received an initial default voicemail password along with your new phone.  If you do not have the initial password, contact your communications liaison or 4Help.
  4. You will be prompted to create a new password to replace the default password and to set up your mailbox.  Your password will expire annually and you will be prompted to change it.
  5. To receive an audio file of your voicemail messages in your email inbox, follow the instructions to setup Unified Messaging
  6. For detailed voicemal options, refer to the Voicemail Decision Tree below: