Virginia Tech® home


As part of Virginia Tech's Division of Information Technology, Network Infrastructure & Services (NI&S) provides and manages the university's data, voice, and video networks and related services.

NI&S is led by executive director William Dougherty.

Our Vision

To provide innovation in connectivity and computing for teachers, learners, researchers, and all who serve the university.

Our Mission

NI&S seeks to collaboratively advance the university’s mission by:

  • providing reliable, secure, high capacity I.T. infrastructure services
  • applying design thinking to customer challenges for optimal solutions
  • providing excellent service design and delivery


Technical Support 

4Help online
(540) 231-4357

Billing Questions

NI&S Customer Service
(540) 231-2800
Monday - Friday, 8 AM - 5 PM


NI&S is located at 1770 Forecast Drive, Blacksburg, Virginia in Virginia Tech's Corporate Research Center.

Social Media

4Help Twitter: @4helptweets

4Help Facebook


We Can Help!

Technical Support

General Questions