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Billing Information & Forms

Below you will find links to information and forms commonly requested by faculty, staff and departments to manage their telecommunications billing and services.

Service Requests 

Faculty, staff, and departmental users order telecommunications services from NI&S through their Service Managers. Account Administrators and Account Managers can update their department's Service Managers using the User Roles page in the NI&S Customer Portal.

Invoice Access to Departmental Billing Statements

Your departmental telecommunications invoice is available for review online by authorized individuals in the accounts section of the NI&S Customer Portal.  

Invoices are typically available by the fifth day of each month. It is recommended that a printed copy be initialed by the reviewer and retained for future audits.

Access to invoices no longer requires a paper request form. Using the User Roles tool in the NI&S Customer Portal, Account Administrators and Account Managers can now assign the Billing Manager role to users who need access.

Questions? Email or call NI&S Accounts Receivable at 540-231-6460.

Banner Fund Changes

All Banner Fund changes must be submitted by the last business day of the month. This will ensure efficient and timely billing to your department. Requests received on the first of the month or later will not be effective until the following billing period. Requests made by month's end will be effective the first of the following month.

Banner Fund Change Form (PDF)

Please email a signed copy to or fax to 540-231-4114. 

Questions? Email or call NI&S Accounts Receivable at 540-231-6460


We Can Help!

Technical Support

  4Help online
  (540) 231-4357

Accounts and Billing
  (540) 231-6460