Network Infrastructure & Services
July 29, 2020
To better support the university in teleworking, NI&S is waiving one-time fees associated with services designed to improve the experience for employees working remotely. The services are described below and can be ordered by logging in to ServiceNow and submitting a request using one of these provided templates.
These service requests can be placed directly by end users, not just communications liaisons. Requests for Unified Communications service must be submitted by the end user to satisfy requirements for associating the E911 acknowledgment statement to the user.
I want to forward my office phone number to my home or cellular phone number, so that all incoming calls to my office phone only ring on my home or cellular phone.
Submit a ServiceNow request for Call Forwarding using this template.
I want to have my office phone and cellular phone linked together, so that I can answer incoming calls on either phone.
Submit a ServiceNow request for Mobility using this template.
I want the voicemail system to notify me via email and/or text message when I have a new voicemail, so that I can call into the voicemail system and listen to new messages in a timely manner.
Submit a ServiceNow request for Voicemail Notifications using this template.
I want to use my email application to manage my voicemail inbox, so that I can listen to and manage my voicemail messages the same way I read and manage email.
Configure your email application for unified messaging using the following instructions.
I want to install a software application on my smart phone or computer that provides me with all of the features and capabilities of my office phone, so that my remote office experience is similar to being on campus.
Working Remotely--A Guide to Maintaining Continuity:
- https://it.vt.edu/it_services/working-remotely.html --- For general remote connectivity tips and instructions.
- http://tlos.vt.edu/continuity --- For instructional/teaching specific tips.
As part of Virginia Tech's Division of Information Technology, Network Infrastructure & Services (NI&S) provides and manages the university's data, voice, and video networks and related services.
Our Vision & Mission
To provide innovation in connectivity and computing for teachers, learners, researchers, and all who serve the university.
NI&S seeks to collaboratively advance the university’s mission by:
- providing reliable, resilient, secure, high capacity I.T. infrastructure services
- applying design thinking to customer challenges for optimal solutions
- providing excellent service design and delivery