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Ordering Services

Faculty, staff, and departmental users order telecommunications services from NI&S through their Service Managers. Account Administrators and Account Managers can update their department's Service Managers using the User Roles page in the NI&S Customer Portal.

Students are automatically provisioned wireless service from their student fees, along with one wired network connection in each residence hall room. Additional optional services for students, including analog "landline" telephone service in the residence halls, can be ordered through NI&S Customer Service.

Customers should use these templates when ordering telework services.

Questions about ordering services should be directed to the Customer Service team at (540) 231-2800 or to

Customer Support

Our Customer Service team is here to help you provision the telecommunications services you need.

Call (540) 231-2800 or send an email to

Place orders online in our Customer Portal's Service Requests application

View service rates

Technical Support